The following standard booking and cancellation conditions apply to trips organised directly by Trippie Campers. Trips operated by independent third parties are subject to the applicable operator's terms, as explained in Section 6.Booking DepositsA non-refundable deposit of approximately 25% of the total trip price is required to secure your place on a Trippie Campers group adventure.The exact deposit amount will be clearly stated on each trip page before booking.Deposits are non-refundable if you choose to cancel your booking, except where required by applicable law.Payment ScheduleThe remaining trip balance is generally payable in two instalments:First instalment: 3 months before departure.Final instalment: 2 months before departure.Exact payment amounts and deadlines will be provided before booking.Bookings made closer to departure may require a larger upfront payment or full payment at the time of booking.Cancellations by ParticipantsWe understand that plans can change. If you need to cancel your booking, please contact us as soon as possible.Our standard cancellation policy is as follows:All booking deposits are non-refundable for guest-initiated cancellations, regardless of when the cancellation occurs, subject to applicable law.Between 3 and 2 months before departure: The deposit and first instalment are non-refundable.Within 2 months of departure: The full trip price is non-refundable.These conditions are subject to applicable law and any different cancellation terms clearly disclosed for your specific trip before booking.Minimum Group Numbers & Trip ConfirmationEach Trippie Campers adventure requires a minimum number of participants to go ahead.The minimum group size and trip confirmation deadline will be clearly stated on each individual trip page. These may vary depending on the destination, activities and arrangements involved.If the minimum number of participants is not reached by the stated deadline, we may cancel the trip. In this case, all payments made to Trippie Campers, including deposits, will be fully refunded.Please wait until you receive official confirmation that your trip is going ahead before booking non-refundable flights or other travel arrangements.Cancellations by Trippie CampersIf Trippie Campers cancels a trip, we will notify participants as soon as reasonably possible.You will receive a full refund of all payments made to Trippie Campers or, if you prefer and an alternative is available, the option to transfer your booking to another trip.We are not responsible for independently booked flights or other travel expenses, except where required by applicable law.Trip ChangesAdventure travel can be unpredictable. Weather conditions, safety concerns, transportation disruptions and other unexpected circumstances may require changes to planned itineraries or activities.We may make reasonable adjustments where necessary for the safety and enjoyment of the group.Where significant changes occur, we will explain the available options and honour any applicable refund or cancellation rights.Missed Activities & Early DeparturesIf you voluntarily miss an activity, arrive late or leave a trip early, refunds will not normally be provided for unused services.This does not affect any rights you may have under applicable law.Travel InsuranceComprehensive travel insurance is mandatory for all Trippie Campers group adventures.Your insurance must include appropriate coverage for medical emergencies, emergency evacuation, trip cancellation, travel disruptions and the activities included in your chosen adventure.For trips involving snowboarding, scuba diving or other adventure sports, you must ensure your policy specifically covers those activities.Participants are responsible for arranging suitable insurance before departure and may be required to provide proof of coverage.

Cancellations & ReschedulingIf you need to cancel or reschedule a consultation, please contact us at least 24 hours before your scheduled appointment.Cancellations made at least 24 hours in advance are eligible for a full refund or rescheduling.Cancellations made less than 24 hours before the appointment are generally non-refundable, except where required by law.Missed AppointmentsIf you do not attend your scheduled consultation without prior notice, the session fee is generally non-refundable.Cancellations by Trippie CampersIf we need to cancel your consultation, you will be offered a new appointment or a full refund.

Digital PurchasesOur travel guides and digital resources are delivered electronically.Due to the nature of digital products, purchases are generally non-refundable once the digital content has been supplied or made accessible, except where required by applicable law.Technical ProblemsIf you experience difficulty accessing or downloading a purchased guide, please contact us so we can help resolve the issue.If a digital product is defective, materially different from its description or cannot be supplied, we will provide any refund or other remedy required by applicable law.

ReturnsWe accept returns on eligible merchandise within 14 days of delivery.To qualify for a voluntary return, items must be unused, unworn and in their original condition.Please contact us within 14 days of receiving your order to request return instructions.Return ShippingCustomers are responsible for return shipping costs for change-of-mind returns or incorrect size selections, unless applicable law requires otherwise.We recommend using a tracked shipping service, as customers are responsible for ensuring their return reaches the designated return address.RefundsOnce your return has been received and inspected, eligible refunds will be issued to your original payment method.Original shipping charges are generally non-refundable for voluntary returns, except where required by law.ExchangesWe do not offer direct exchanges.If you would like a different size or product, you may return an eligible item and place a new order.Damaged, Defective or Incorrect ItemsIf your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible.We may request photographs or other relevant information to help resolve the issue.Where appropriate, we will arrange a replacement, refund or another remedy consistent with applicable law.Customers will not be responsible for return shipping costs where we are legally required to cover them.Non-Returnable ItemsCertain products may be excluded from voluntary returns where clearly disclosed before purchase, such as personalised or custom-made merchandise.Any exclusions remain subject to applicable consumer rights.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.Processing times may vary depending on your bank or payment provider.We will comply with any refund deadlines required by applicable law.

Certain trips and experiences advertised or hosted by Trippie Campers are operated by independent third-party providers.Where a third-party operator is responsible for the booking, its cancellation, refund, payment and rescheduling policies apply to the services it provides and take precedence over Trippie Campers’ general refund policy for those services.The applicable operator and its terms will be identified before booking.Nothing in this policy limits any refund obligations or consumer rights that apply under law.

This policy is intended to explain our general refund and cancellation arrangements.Nothing in this policy excludes, restricts or overrides any mandatory consumer rights under applicable law.Where local consumer protection laws provide additional cancellation, return or refund rights, those rights will apply.

For cancellations, returns, refunds or questions about this policy, please contact:Trippie CampersWebsite: www.trippiecampers.comEmail: info@trippiecampers.comPlease include your booking or order reference and a brief explanation of your request so we can assist you.Refund & Cancellation PolicyPrivacy Policy