Terms & Conditions

In these terms and conditions, the term 'Trippie Campers' refers to a company registered under the name of 'Viva Vans Ltd' in United Kingdom with company number 15574002, and the term 'Hirer' refers to the individual or individuals who rent a vehicle from Trippie Campers under the terms and conditions of rental outlined herein.

 

Our Contact

 

Feel free to contact us if you encounter any issues or anticipate being delayed.

 

Phone: +44 7563 002013

Email: info@trippiecampers.com

Social Media: Facebook or Instagram (@TrippieCampers)

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We strive to respond to you promptly. Please note that while we aim to answer as soon as possible, we are currently operating without set business hours. Rest assured, we're dedicated to assisting you at the earliest opportunity.

 

Conditions for Drivers

 

• Only drivers aged 21 to 75, with a valid UK, EU, US, Canada, Australia, or New Zealand licence held for at least two years, are permitted to drive our hire vehicles.

 

• Any named driver must disclose any past, previous, or pending endorsements on their licence.

 

• Driving within the UK is standard within our policy. Travel within the EU may be permitted with prior agreement, as we are obligated to inform our insurance provider. Failure to inform us may result in invalid insurance coverage, making any loss or damage your sole responsibility.

 

• You are liable for any motoring offences during the hire period, and we are obliged to report your details to the DVLA upon notification by the authorities.

 

• Only named drivers are permitted to operate the campervan. Additional drivers may be added for £15 per day before the hire period commences.

 

Driver Restrictions

 

Any attempt by a prohibited individual to rent or operate the camper van will result in a deduction of £500 from the security deposit. Trippie Campers reserves the right to refuse service or terminate the rental agreement immediately in such instances.

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Please be aware that the vehicle cannot be rented or driven by:

a) Individuals involved fulltime in professional entertainment or sports.

b) Jockeys and those affiliated with the racing or gaming industry.

c) Foreign Service Personnel.

d) Individuals who are intoxicated or under the influence of alcohol or drugs.

e) Wedding hire needs to be pre-authorised.

f)  Has not been involved in more than one motoring accident or claim within the preceding three years.

g) Not been convicted of any motoring offence or has a prosecution pending other than parking or one speeding offence.

h)  Has not been refused motor insurance at normal rates and terms or has not been declined insurance or had any insurance policy cancelled by an Insurer.

i) Points:

 

Two 3 point offences - (‘SP’, ‘TS’, or ‘CU’ codes are covered) - Covered as standard

Single 4 or 6 point offences - (‘SP’, ‘TS’, or ‘CU’ codes are covered) - Covered as standard

Three, 3 point offences totalling 9 points - (‘SP’, ‘TS’, or ‘CU’ codes are covered) - Additional £500 excess

Single 4 or 6 point offence - (MS90, IN10/any others not mentioned) - Requires Referral

Any conviction code not referenced - (i.e. ‘CD’, ‘DD’, ‘BA’, ‘UT’, or ‘DR’/’DG’ code etc) - Requires Referral

Any ban or disqualification (within 5 years of the hires date) - Requires Referral

 

j) Foreign Drivers:

 

4+ weeks of UK driving experience - £2,000.00 additional excess

2-4 weeks of UK driving experience - £3,500.00 additional excess

Less than 14 days UK driving experience- Declined

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Check-in and Check out

 

If the check-in/out time is extended through mutual agreement, the same terms and conditions will apply for the entire duration of the extension.

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Pick up Day

 

Collection of the camper van must occur no earlier than 3pm on the departure date unless agreed upon in advance. This is necessary due to our rigorous schedule of cleaning and preparing our camper vans to meet high standards.

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Failure to provide the required documents or identification upon check-in may result in delays in the rental process. Additionally, Trippie Campers reserves the right to withhold the release of the camper van until all necessary documentation is provided. Please ensure that you have the required documents ready to facilitate a smooth check-in experience.

 

Prior to collection, each driver must provide:

 

• Photographic ID driver’s licence.

 

• Two headed letters verifying residency at the address, one of which must be a utility bill, both dated within 90 days of departure. Acceptable documents include a second utility bill, council tax bill, bank statement, or credit card statement.

 

• For UK residents: A DVLA check code or printed licence endorsement record obtained online 7 days prior to collection.

 

• Before releasing the vehicle, the security deposit by pre-authorisation of (£1125) must be made by your card, this will be pending until we confirm the vehicle has been returned in the same condition.

 

Return Day

 

The camper van must be returned no later than 11am on the designated return date. Late returns will incur additional charges.

 

The toilet must be returned in a cleaned and empty condition. Failure to do so will result in a cleaning surcharge of £100.

 

Please allow for additional time to allow the van to undergo a check which you will need to be present.

 

Late Fees

 

The hourly rate is £40, and any duration exceeding 2 hours will incur an additional nightly charge deducted from the deposit.

 

Security Deposit

 

Deposit will be refunded to your original payment method within 7-10 working days, provided that the vehicle is returned in its original condition and all terms and conditions are adhered to.

 

Fuel

 

Our fuel policy operates on a full-to-full basis. There is no limit on mileage. The camper van will be provided with a full tank of fuel upon collection, and we kindly request that you return it with a full tank as well. Failure to return the van with a full tank of fuel will incur a charge equivalent to the missing fuel at the current petrol station price, along with an additional fee of £40. 

 

Accidents/Damage 

 

Before check-in, our vans undergo a thorough inspection, during which photos are taken to document their condition. Upon check-out, a representative will conduct another inspection in the presence of the “Hirer” to identify any missing items or damages. The “hirer” will have the opportunity to review and sign this documentation, confirming their acceptance. Following this, any damages or missing items will be assessed, and the associated costs will be calculated. These costs will then be deducted from the deposit, and the remaining amount will be promptly refunded to the “hirer”.

 

Any incident involving our campervans must be promptly reported to us and the appropriate police authority. You should refrain from admitting guilt or liability.

 

Report the accident immediately by calling the number provided at the time of hire (our number). Upon returning the vehicle, complete an accident report and submit it to (info@trippiecampers.com). Ensure to collect names, addresses, insurance details, and vehicle information from all third parties involved in the accident, and make reasonable efforts to obtain the names and addresses of any witnesses.

 

The hirer must not abandon the vehicle without taking necessary precautions to prevent further damage, loss, or violations of traffic regulations or Scottish law.

 

While every effort is made to ensure the vehicle is in a safe and roadworthy condition before departure, Trippie Campers holds no liability for third-party claims or damages resulting from breakdowns or accidents.

 

Not covered

 

A speed/location tracker is installed in the vans. Exceeding road limits will result in a charge of £150.

 

- Damage to any tires resulting from braking, punctures, cuts, or bursts.

- Damage caused by the use of inappropriate fuel type or grade.

- Intentional damage caused by you or any authorised individual operating the insured vehicle.

- Damage to the insured vehicle resulting from the operation of tipping gear.

- Claims involving ignition keys left in or on the insured vehicle when it's not properly locked/secured.

- Fire damage resulting from malicious acts or vandalism.

 

Excess

 

Each accident or damage incurred by the vehicle is subject to a £2500 excess paid by the Hirer.

 

Reservation

 

Because of the high demand for these exclusive luxury vans, full payment is necessary upon booking. A pre-authorisation of a credit card will also be required.

 

When utilising our online booking system, the hirer will receive an automated booking summary at the provided email address. This summary will contain the terms and conditions, user manual, and necessary documents to facilitate a seamless check-in process.

 

Cancellation Policy

 

Reservations are non-refundable and can be cancelled if there is a breach of terms and conditions. If cancelled more than 28 days in advance and the dates can be filled, a 50% refund will be issued. However, cancellations made within 28 days are entirely non-refundable. We advise you to consider obtaining your own insurance to cover unavoidable cancellations.

 

We retain the authority to cancel your booking if you fail to meet the following requirements:

-Any information provided during booking, such as the driver’s licence number, is found to be incorrect or invalid.

-Upon vehicle collection, all documentation must align with the details provided at the time of booking. 

 

Travel Insurance 

 

We strongly advise obtaining independent travel insurance. Ensuring the adequacy of your travel insurance for your specific requirements is your responsibility. We do not review travel insurance policies.

 

Please note that personal belongings are not included in our insurance coverage. We recommend securing your own travel insurance to safeguard your belongings.

 

Passengers

 

Passengers under the age of 18 must provide evidence of their relationship to the "hirer."

 

Regulations in the United Kingdom mandate the use of child car seats, requiring all children under 135cm or 12 years of age to be seated using specified restraints while travelling in the Vehicle. It is the responsibility of the Hirer to ensure that appropriate child seats are utilised when transporting children.

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Only the 'Hirers' and the agreed 'passenger' are permitted to stay overnight in the vehicle, unless prior arrangements have been made. The primary Hirer bears responsibility for them and any resulting damages.

 

Smoking and Pets

 

Smoking is prohibited in all vehicles. Pets, only one medium-sized dog or two small dogs are permitted, subject to agreement before booking. An extra £60 cleaning fee is applicable. Any violation of these terms will incur a charge of one hundred and fifty pounds (£150), which will be deducted from the security deposit.

 

Limitations of liabilities

 

We bear no responsibility for expenses related to replacement vehicles, travel, accommodation, or any other consequential losses resulting from the breakdown of the Vehicle, except for fair wear and tear. Additionally, we are not liable for costs incurred due to speeding fines, parking fines, congestion charges, or any other offences against the Road Traffic Act or traffic regulations.

 

The Hirer assumes sole responsibility for the costs associated with repairing or replacing damaged windscreens, tires, and punctures.

 

Trippie Campers will make every reasonable effort to ensure that the booked Vehicle is available at the agreed-upon date and time. In some instances, campervans may be returned damaged, and if the damage cannot be repaired promptly, we may need to provide a replacement campervan. If this arrangement is unacceptable to you, or if no alternative camper van is available, we will refund all payments made. Trippie Campers liability is limited to the refund of funds paid, and the Hirer will not have any further claims against.

 

Privacy Policy 

 

This privacy policy outlines the manner in which Trippie Campers utilises and safeguards any information you provide to us.

 

We are dedicated to safeguarding your privacy. If we request specific information that can identify you while using this website, rest assured it will only be used in line with this privacy statement. Trippie Campers reserves the right to update this policy periodically by revising this page. We recommend reviewing this page occasionally to ensure you are satisfied with any modifications.

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You have the right to access, rectify, or delete your information held by Trippie Campers. If you wish to exercise these rights or have any concerns about the handling of your personal data, please contact us by email. We will promptly address your requests and ensure compliance with applicable data protection laws.

 

Information We Collect 

 

When booking with us, you consent to us collecting:

- Name, occupation

- Contact details, including email

- Driving licence info

- Demographic data (e.g., postcode, preferences)

- Digital images of ID documents

- CCTV & audible will be constantly recorded when driving 

- Other relevant info for surveys or offers.

 

Engaging with us implies consent to retain your details for booking and campervan rental purposes. We use this information to:

 

- Maintain internal records for our Vehicle Hire Contract

- Share details with our insurance broker

- Improve our services and products

- Send promotional emails and conduct market research

- Customise the website and share CCTV footage with police or insurers if necessary.

 

Unsubscribing 

 

You have the option to limit the collection or use of your personal information by: Opting out of direct marketing communications by contacting us via email or mail, or using the unsubscribe options provided in our emails.

 

We will not sell, distribute, or lease your personal information to third parties without your consent, unless required by law. However, we may use your information to send you promotional material about third parties if you indicate your interest.

 

You can request details of the personal information we hold about you under the Data Protection Act 1998/GDPR. The first request is free, but subsequent requests may incur an administrative fee. If you would like to access or correct your information, please contact us. We retain information for 7 years.

 

Security

 

Our commitment lies in ensuring the security of your information. To mitigate unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial protocols to protect and secure the information we gather online.

 

Our cookie usage

 

Cookies are small files that seek permission to be stored on your computer's hard drive. They help analyse web traffic and personalise your browsing experience. We use traffic log cookies for statistical analysis, improving our website based on page usage. Overall, cookies enhance your website experience by monitoring helpful pages. You can choose to accept or decline cookies, but declining may limit your browsing experience.

 

Our Website

 

While our website may include links for easy access to other websites of interest, it's important to note that we do not have control over these external sites once you leave our site. Consequently, we cannot be held responsible for the protection and privacy of any information you provide while visiting these sites, as they are not governed by our privacy statement. We advise exercising caution and reviewing the privacy statement of the respective website.

 

Disclaimer 

 

By using this website, you agree to our terms and conditions:

- The content is for general information and may change without notice.

- We do not guarantee accuracy, and your use is at your own risk.

- Reproduction of material is prohibited without consent.

- Unauthorised use may result in legal action.

- We may include links to other websites for convenience, but we do not endorse them.

- Disputes are subject to Scottish law.

 

The information provided is for general purposes only. We make no warranties regarding accuracy or reliability. We are not liable for any loss or damage from website use. We have no control over linked website content. We are not responsible for temporary technical issues.